FAQ

Yes, each watch we carry is a brand new from each manufacturer and includes the box and manufacturer warranty information.

You bet! Because we're Authorized Retailers for all the brands we carry, you receive a manufacturer's backed warranty, which usually lasts between one to 10 years, depending on the manufacturer. Please note, a manufacturer can change their warranty limits at anytime.

Absolutely. No matter the amount or size of your order, all orders in the US come with free shipping. Orders over $250 always include insurance and signature required for safe and accurate delivery.

Yes, we have a 30-day return policy. Click here to learn more.

Most orders ship within 24 to 48 hours or otherwise stated in the product listing. Please refer to the "Description" tab on the product listing for any shipment delays.

Our in house team measures each watch on TimeMachinePlus to give our customers the most accurate representation of the watch they prefer. Also, because we're Authorized Retailers, each manufacturer provides us with detailed descriptions. But we are also human as well, so forgive us on any errors. You can always reach our Customer Service team with any questions on a specific piece by emailing service@timemachineplus.com.

To ensure the best online experience, it is highly recommended that you only purchase your watch from an authorized retailer, like TimeMachinePlus.com, so you can rest assured the watch you purchase is 100% authentic and includes: a full manufacturer backed warranty (usually 2 years), documents and original packaging. There are many online outlets selling fake/replica watches and or imported watches that are usually sourced from the Far East. Consumers are often attracted by these retailers with the “to good to be true” pricing, usually claiming the only difference between them and authorized retailers, like TimeMachinePlus.com, is price. However, be cautious of these eCommerce sites because buying a watch from them doesn’t guarantee authenticity. Further, each manufacturer will not uphold or stand by the watches’ warranty in case of any mechanical issues after the purchase of the watch, unless it was purchased by an authorized retailer, like TimeMachinePlus.com. This is why it’s important to always purchase from an authorized and trusted online retailer.

Of course! Our Price Match Promise guarantees that if you find any of our watches at a lower advertised price from another Authorized Dealer, we will provide an instant price match for you. Submit our request here.